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Privacy Policy

Mela Home Health values your privacy. This SMS Privacy Policy outlines how we collect, use, and protect your information when you opt in to receive text (SMS) messages from us.

 

 

1. Collection of Information

 

When you opt in to receive SMS communications from Mela Home Health, we may collect the following information:

 

  • Your mobile phone number

  • Your name and basic contact details

  • Message content (such as replies or confirmations)

 

We only collect information necessary to provide healthcare reminders, updates, and service-related communications.

 

 

2. Use of Information

 

Mela Home Health uses your mobile number solely to send you:

 

  • Appointment reminders and confirmations

  • Health follow-ups and care-related instructions

  • Notifications regarding your care services or home visits

  • Administrative or billing updates (if applicable)

 

Your information will never be sold or shared with third-party marketers.

 

 

3. Message Frequency

 

Message frequency may vary depending on your care needs. Typical messages include reminders, check-ins, and updates related to your home health services.

 

 

4. Opt-Out

 

You may opt out of receiving SMS messages at any time by replying STOP to any text message. You may also contact our office at 747 877 9077 or email us at info@melahomehealth.com to be removed from our SMS list.

 

 

5. Data Security

 

We implement appropriate technical and organizational measures to safeguard your data. However, please note that SMS is not a secure form of communication. Do not send sensitive health or financial information via text.

 

 

6. Changes to This Policy

 

We may update this SMS Privacy Policy periodically. Any changes will be posted on our website with a revised effective date.

 

7. Data Sharing: Information on if, how, and with whom the data will be shared.      

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User Rights: Description of users' rights regarding their data, such as access, correction, deletion, and opting out of data collection.Data Protection: Measures taken to protect user data, including security practices and technologies used.      

Cookies and Tracking: Information on the use of cookies and other tracking technologies. Third-Party Links: Disclosure of any third-party links and their separate privacy practices.Contact Information: How users can contact the company with questions or concerns about the Privacy Policy.   

SMS opt in and Phone numbers collected for Communications purposes will not be shared with Third parties and affiliates for Marketing.  

 

 

SMS TERMS OF SERVICE 

Terms & Conditions Section 

1) SMS Consent Communication: 

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. 

 

2) Types of SMS Communications: 

If you have consented to receive text messages from Mela Home Health, you may receive messages related to the following: 

  • Appointment reminders 

  • Follow-up messages 

  • Billing inquiries 

Example: “Hello, this is a friendly reminder of your upcoming appointment with [Agent’s Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.” 

 

3) Message Frequency: 

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status. 

 

4) Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. 

 

5) Opt-In Method: 

You may opt-in to receive SMS messages from Mela Home Health in the following ways: 

  • We Ask them Verbally 

 

6) Opt-Out Method: 

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. 

 

7) Help: 

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 747 877 9077

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. 

 

8) Standard Messaging Disclosures: 

  • Message and data rates may apply. 

  • You can opt-out at any time by texting “STOP.” 

  • For assistance, text “HELP” or visit our Privacy Policy page and Terms and Conditions section. 

  • Message frequency may vary 

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